BU HOM Service Business Development: Digital Services GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Here in GEA Mechanical Equipment Italy, as head quarter of Business unit Homogenizer in the Division Separation and Flow Technologies of GEA, we are looking for a motivated candidate as part of the growing team of Service Business Development. Service is gaining importance year after year, and the Service org is a continuously evolving organization that adapts itself to ensure the best customer experience. For maintaining leadership in the market and the very strong position to the competition, GEA Service is running its transformation to a relationship-based Service: Service Business Development office is the key for leading to a more sophisticated Service Portfolio, adding and developing especially Digital Services/products and all the new business models around that. We are looking for open-minded and engaged people that want to guide this evolution with us, contributing to stimulate the environment with ideas and dedication. Main work location is Parma, with necessity to travel globally following the role needs.
Your responsibilities and tasks: Managing the Service Product Portfolio (especially focus on DigiService)
Ensuring continuous Up-Keeping of Service Products for the respective Business Unit
Delivering Service Product specific Expertise support towards GEA organizations in the different countries (named: R&Cs)
BU HOM Service Strategy Deployment towards R&C's
Delivering transparent and effective Monitoring and Reporting towards superiors
Implementing & Ensuring that the Service Portfolio is continuously in line with customer demands and needs leading to effective growth for GEA
Ensuring the Development & Deployment to the Market via R&C's in line with the GEA Mission and Strategic Initiatives
Aligning deployment targets and ambitions with SFT Regional Service Sales Support Management
Leading the continuous development of digital service products and business models
Interacting with other GEA Divisions and external parties where needed to support GEA Initiatives.
Service Product specific Tasks Managing Service products for the respective Business Unit Equipment
Identifying the Service Product needs for the respective Equipment and Application
Designing and initiating the Service Product Scope – Product Development Plan
Involving all required parties to establish an effective Product Ideation and Business Plan
Defining and Initiating Product Project Development
Ensuring that the Service Product Scope is fully defined, designed, developed and deployable
Preparation of business plans (information on market, competition, product, performance)
Enable development of digital service products and business models accordingly
Continuous Up-keeping of the respective Service Product throughout its Life Cycle
Aligning of sales strategies for the entire Service Product Portfolio for different Equipment, Markets, Applications and Regions with all involved GEA Stakeholders
Supporting Service Sales strategies and activities for existing and new equipment sales in close cooperation with Service Sales Teams in R&C's
Deploying and securing sustainable Service Product Sales support for R&C's
Supporting the continuous design and development of Sales Tools
Utilization and understanding of Service Sales Tools towards R&C's
Communication Regular coordination with all relevant internal departments as well as the R&C's
Regular coordination with all relevant Service Management levels within the BU and Division
Support of R&C's in relation to Service Product & Service Portfolio Topics
Your profile and qualifications: Studies in the field of industrial engineering / mechanical engineering / computer science with appropriate knowledge or a comparable qualification
Significant experience in Service Product Management and Service Sales Management (preferred)
Experience in growth and change processes to transformations in traditional sales organizations to best in class sales management
Advanced understanding in Service business development, customer relationship management, market development
Digital competences and big data analysis knowledge
In depth insight of the Homogenizer related Products and Markets – preferably other GEA Equipment (preferred)
The ability to guide, motivate and manage individuals to go the one step further to fulfill the GEA Missions
Compulsory languages: fluent English (written and spoken)
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Join a top employer GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
A world of opportunities We're a global industrial engineering company and one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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