Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.
It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations.
It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2023, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description The Customer Care / Social Audit Scheduling plays a crucial role at Eurofins (Food Assurance branch), overseeing the audit booking process and ensuring that audit activities within clusters are executed smoothly and on time.
Key Responsibilities: Manage the audit booking process, serving as the main contact for audit bookings.
Ensure customer satisfaction regarding audit activities, including timing, communication, and adherence to processes.
Act as a liaison between customers and the audit team to facilitate a seamless audit experience.
Follow specific booking instructions from Eurofins or clients.
Review booking status weekly with the Audit Operation Manager.
Update customers on booking status weekly.
Prepare quotations for specific cases and allocate auditors.
Send audit packs to auditors within required timelines.
Attend client meetings when necessary.
Promote and extend existing audit or related services.
Handle invoicing and ensure all processes are completed.
Qualifications Preferred experience in auditing, testing, or inspection.
Strong communication skills, especially with factories and process management.
Fluency in English and Spanish.
Personal Attributes: Responsible, self-organized, detail-oriented, rigorous, and disciplined.
Ability to work in an international environment and collaborate daily with colleagues abroad.
Additional Information The resource will be fully trained as soon as they join our team: we need you urgently! Please submit your CV in English.
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