H&R Block Associate Team Leader in Lodi, California Job ID: 550956BR
Title: Associate Team Leader
Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day... Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.
It would be even better if you also had... Experience supervising or managing people History of delivering outstanding customer experiences What you'll bring to the team... Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block Execute and hold all tax office associates accountable to Service Standards execution and client service experience Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead the office from the front desk, providing phone coverage and engaging with clients Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines Lead daily huddles and communicate essential information to office associates Your Expertise: Prior experience working in customer service or similar role Strong organizational skills and ability to plan and manage day-to-day office operations Customer-centric mindset and strong communication skills Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs High school diploma / equivalent or higher Pay Range: $11 - $29 per hour
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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