Associate Customer Support

As an Associate Customer Support, you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation.You will also update and maintain existing documentation based on customer feedback and product user experiences.
In addition, you will interface with other technical teams to suggest improvements, optimizations, and support the test phases.Your ProfileEducation: High School DiplomaDriving license and ability for short and occasional tripsInterest in new technologies and curiosity towards new productsFlexibility and ability to adaptPropensity for technical support activities, patience, and empathyAnalysis and problem-solving skillsAbility to prioritize activitiesPropensity to optimize and improve current processesNICE TO HAVE:Basic troubleshooting skillsBasic electrotechnical and/or electronic skillsBasic skills on databasesBasic networking skillsBasic knowledge of Microsoft applications and operating systems and correlated basic troubleshooting capabilitiesFluency in technical communications in EnglishABOUT UBIQUICOMBased in Milan and Rende (CS), Italy, Ubiquicom is an award-winning technology company specialized in the design and development of products and solutions for the positioning and tracking of people and assets in unconventional contexts using unconventional technologies.Ubiquicom provides end-user companies, as well as System Integrators and Independent Software Vendors, with the most advanced Real Time Location Systems (RTLS) technology.
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