Job Description Summary
The Assistant Manager assists the Store Manager in managing all day-to-day store operations, ensuring compliance with all established company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service, and operational objectives.
Duties and Responsibilities Primary responsibility is the safety and welfare of employees and customers.Create, establish, and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.All POS terminal transactions in accordance with policy and procedure:
Sales, Discounts, and Refunds
Loyalty
Open/Closing proceduresInventory Control responsibilities to include adherence to all policies and procedures regarding:
Shipping and Receiving
Price Management (Price Changes, Markdowns, etc.)
Singles
Damaged Merchandise
Conducting a Physical InventorySales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials, and signagePayroll Control responsibilities to include adherence to all policies and procedures regarding:
Scheduling
Payroll budget compliance
Time and AttendanceTraining and Development of direct reports, responsibilities to include adherence to all policies and procedures regarding:
Utilization of all available training tools
Consistent reinforcement of operational standardsLoss Prevention responsibilities to include adherence to all policies and procedures regarding the protection and control of all Company assets.Work towards a complete understanding of managing all day-to-day operations.Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.
Key Qualifications An approved background checkEffective verbal and written communication skillsManagerial and organizational skillsStrong interpersonal skills necessary for customer and employee interactionsWorking knowledge of footwear, accessories, and shoe careBasic mathematical skillsKnowledge of Corporate and Store Operations policies and proceduresA complete understanding of the standards of Store Presentation and strong visual merchandising skills
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