The Position ASSISTANT HUMAN RESOURCES MANAGER Main Purpose:
The Assistant HR Manager plays an important part in ensuring effective communication and engagement strategies that support the Hotel departments, acting as a liaison between Company and employees in order to promote the unique culture and philosophy of the Company.
Reports to: General Manager and in dotted line to Regional Deputy HR Director.
Main duties and responsibilities:
BUSINESS PARTNERINGOrganise and deliver the onboarding and orientation programs of new Team Members and Managers, ensuring that they receive proper job skills training;Works with stakeholders on people-related topics;Supports Managers in performance management and manages disciplinary matters together with the General Manager;Assists in managing the People and Culture budget;Supports goal-setting for department teams;Monitors turnover and retention, suggesting solutions and strategies to the General Manager;Supports the hotel's Health & Safety agenda being responsible for the organization of H&S trainings according to Italian law, and for record-keeping.LEARNING & DEVELOPMENTAssists in identifying needs, in designing and implementing development strategies for hotel teams, supporting high performance and talent planning;Supports the L&D Manager and departmental trainers in organizing, in delivering and/or tutoring training initiatives.Encourages a culture of ongoing learning and development within the hotels.RESOURCING & TALENT ACQUISITIONCooperate with the Regional Recruitment Manager on the talent attraction process and activities;Support Managers on the selection process using behavioral interview standards and profiling tools;Manages work experience/internship programs, ensuring quality delivery.EMPLOYEE EXPERIENCE & SERVICE QUALITYSupports People & Culture initiatives to align with the Company's philosophy, culture, vision, and brand standards;Management of Team Members' housing assuring that all the facilities are compliant with Rocco Forte Hotels quality standards;Organize team members' activities and celebrations on a regular basis, with a planned and shared calendar;Support the General Manager and Managers in delivering and enhancing the Team Members' experiences to foster engagement.Competencies required:
Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development, and takes corrective action to achieve consistently high levels of service.Personal Effectiveness: Adapts interpersonal style and skills so that high-quality results are achieved. Modifies behavior to accommodate certain individuals, situations, and different tasks.Personal and team development: Seeks opportunities to learn and develop themselves and others to add value to the performance of the department and hotel.Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel, and company success.Service excellence: Delivers service standards that consistently exceed guest expectations.Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform the job well and in line with departmental SOPs.We offer:
Permanent contract according to C.C.N.L. Settore Turismo.Learning & development activities and career opportunities.Opportunity to stay in our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to a 50% discount at bars and restaurants of the Company and a 20% discount on wellness treatments at our Spa and on products
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