Job Description The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Front Office Manager you'll fully support the Front Office Manager in delivering and managing all aspects of the front office. You'll also create a warm atmosphere that makes our guests feel at home in our prestigeous hotel Anglo American, Curio Collection by Hilton Florence. A little taste of your day-to-day Manage day-to-day staffing needs, plan and assign work. Provide mentoring, coaching and regular feedback to improve team member performance Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties Ensure your front office team delivers a great service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with themRespond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner Perform other duties as assigned. May also serve as manager on dutyWhat you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. RequisitiRequirementsPreferred working experience with similar roles in International Luxury Hotel BrandsBachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 1 years of Front Office/Guest Service experience including supervisory experienceAccounting and mathematics skills for accurate auditing and payment processingKnowledge of OnQ PMSProblem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staffCustomer service experienceKnowledge of hotel operations, offers and the local areaMust be fluent in English & Italian language, other languages preferredAmbassador for loyalty programGentlemen Leader with emotional intelligence skillsPassion for the hospitality field and excellence in luxury serviceFlexibilityDedication to creating memorable experiences for our guests Requirements
Front Office, OnQ, Protel, Hilton