Assistant Front Office Manager

PARAGON 700 BOUTIQUE HOTEL & SPA is seeking a Head of Reception. You will be responsible for the operations, strategies, and development of our Front & Back office department and reception, ensuring the highest standards of service.

Main Duties & Responsibilities: Responsible for Front Office effective management and Guest service delivery. You will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location. Lead the department to reach financial, quality, and people objectives. Ensure that all finance and department procedures are followed. Promotion to a higher position if your work effort is efficient enough and you are capable of leading a team. Together with the Sales & Marketing team, be responsible for occupancy and room revenue, assisting with the development of profit improvement ideas. Assist with inputs for budgeting and forecasting. Proactively suggest ideas to improve guest service and hotel profit. Be a role model for team development and produce evidence of professional growth of team members. Deal with customers, including handling complaints. Assist with luggage and car parking if necessary. Have effective communication skills, communicating clearly and appropriately (both verbally and non-verbally), especially in English for our overseas clientele (90%). Requirements: Experience Required: Knowledge of Hotel Management software, particularly Direct Holiday PMS and SimpleBooking systems, is an advantage. Knowledge of Sales strategies and marketing policies. Knowledge of OTA and Channel Manager. Extensive Knowledge of Internet/macOS/MS Office applications and related IT preferred. Fluent in English and Italian (C1 written and C1 verbal). A third language is an advantage. We can help to find accommodation (approximately €350 per month).

Contract: Full time - Duration: 10 months minimum.

Starting Date: To be discussed.

Shifts: Flexible Experience: Professional experience in a 5* Boutique Hotel, minimum 3 years in the same position (Mandatory). Languages: English (Mandatory). A second language will move your application to the front. All CVs must be sent with a picture and including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR, which will be used exclusively for the current selection.

Job Type: Full-time

Work Location: In person

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