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GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
As Service Manager, you will oversee the seamless delivery of exceptional service to customers, ensuring their equipment operates at peak efficiency and reliability. Your responsibilities will include managing a team of skilled people, implementing preventive maintenance programs, facilitating prompt resolution of technical issues, and fostering strong customer relationships. Additionally, you will spearhead continuous improvement initiatives to enhance service quality and customer satisfaction, driving GEA's reputation as a trusted partner in the sector.
With direct report to the Managing Director and always in line with the Sales Director, you will play a pivotal role in aligning service strategies with overall company objectives, ensuring seamless coordination and synergy between service operations and broader organizational goals.
Your role and responsibilities include:Formulating and advancing a strong service strategy within the Italian territory.Managing the internal team made up by five service support engineers and two herd specialists and the external business partner network.Developing service skills for both business partners and the internal team.Working closely with the Project Manager to deliver an excellent level of customer satisfaction.Organizing the service team to optimize the second level AMS support and introducing the first level AMS support according to the overall strategy.In the future, functional coordination of service technicians belonging to potential own Dairy Centers.Maintaining close contact with the Headquarter in Bonen to support GEA Academy activities in Italy and sharing knowledge.Managing potential technical issues at farm level.Contributing to the optimization and rationalization of the stock level.Collaborating closely with Service Sales to contribute to the growth of the Aftermarket sector.Your profile and qualifications:Your qualifications include proven expertise in service management and technical proficiency. You have experience navigating organizational change and fostering stakeholder engagement. You have a track record of driving service growth and delivering results, along with a visionary leadership style.
You preferably have a master's degree in engineering and/or business administration. English language proficiency is mandatory.
You possess exceptional people skills and the ability to innovate while staying grounded, guiding your team with confidence. You have a results-oriented mindset and communicate easily.
Travelling: There will be some travelling to customers and business partners within the Italian territory, and occasionally in Europe.
GEA is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status, or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Join a top employerGEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity, and Sustainability.
A world of opportunitiesWe're a global industrial engineering company and one of the world's largest systems suppliers for the food, beverage, and pharmaceutical sectors, among others. GEA offers exciting and diverse training and career opportunities around the world.
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