GENERAL PURPOSE The Applications Engineer will help the business win good orders, providing technical support to the sales team and ensuring the technical content of all quotations is complete and accurate. They will carry out customer trials and the testing of machines to ensure the business can successfully make performance commitments to the customer. They will carry out customer acceptance tests and support the general installation and commissioning of machinery and other OEM equipment.
As a Barry-Wehmiller (BW) employee, encourages others to discover, develop and apply their talents enabling them to reach their full potential. Actively engages in our Lean journey by building and acting on continuous improvement and development opportunities.
JOB RESPONSIBILITIES Review and discuss customer requirements with Sales Executives/Sales Administration and jointly agree what equipment and options should be offered to maximize the business opportunity to win good orders.Review all quotation requests ensuring that they are technically complete and correct, including any customer specifications for output, pack quality etc. and any performance commitments that the company is prepared to make.Provide technical support to Sales Executives, by phone/email, by meeting customers who visit our premises, and by travelling to meet customers.Arrange and supervise machine demonstrations and trials for customers as requested by the Sales Executives, including any trials required to support performance commitments.Support customer Pre-Delivery Inspections and Factory Acceptance Tests at our sites, ensuring that customer objectives for such PDI/FAT are fully understood and met.When required, undertake machine installation, commissioning and Site Acceptance Tests at customer's sites, working with the Field Service Team, in the UK, Europe, US, Middle East and elsewhere as needed.Provide technical support for new machine development projects both during the development and testing phase in BW premises and during customer site trials.Work with the engineering teams to provide descriptions and costs of any bespoke (custom) parts required to meet the customer's needs, for inclusion in the quotation.Assess if there may be any requirement for installation time in excess of standards, and if so, advise the Service team for inclusion in the quotation.Participate in Engineering team's technical review of all orders received.Work with the Sales Administration Team to provide technical input into the equipment price lists.As part of the Applications Engineering Team work closely with them and other Team Members throughout the Division to ensure commercial success.Undertake whatever additional tasks are required to help the business to win good orders and deliver equipment that meets customers' needs.JOB REQUIREMENTS EDUCATION: Qualified with a mechanical or electrical engineering degree level or equivalent.
EXPERIENCE: At least 5 years' experience in a broadly similar engineering role.
At least 3 years' experience of the practical operation of packaging machinery and systems in customers' factories.
KNOWLEDGE, SKILLS, ABILITIES: Experience in dealing face to face with customers, sometimes in high stress situations.Professional and well-presented manner.Articulate and able to communicate clearly both verbally and in writing.Responsible and able to work in a dynamic environment and meet deadlines with minimal supervision.Commercially aware, particularly when liaising with customers.High level of attention to detail.Able to effectively use all standard Microsoft Office products.Must be flexible on working hours as the workload requires.Must be physically active and able to work (include lifting, other requirements of the role).Good English is strongly required.PREFERRED REQUIREMENTS Project Management experience.Hands-on ability to operate VFFS equipment and feeding systems.LOCATION Main workplace Mestrino (PD) - Italy.
Company: BW Flexible Systems
About Us Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It's that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world.
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