THE ROLE:For our manufacturing plant in Montecchio Maggiore (VI) with over 800 employees, we are seeking an Application Engineer.The Application Eng.gives direct technical support to internal and external customers regarding product/application information, product selection and special quotations.In case of projects related to Building Service, Industrial or Public Utilities applications or involving key customers, he works close to Sales coordinating the activities of the internal departments (Product Management, R&D, Operations) in order to deliver the requested documentation.His/her role is critical to ensure customer satisfaction and quick on field problem solving.Responsabilities:Provide customers with technical support for selection of standard/customized products showing an extensive knowledge of our product portfolio and possible applicationsWork together with Sales to understand customer needs / applications and provide the best, profitable product solutions (standard or customized).Work with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the Customer.Quote customized/standard products for single projects or develop offers for tendersCooperate with training department and sales giving support to customers (customer visit, witness test)Cooperate with Sales Assistants to solve issues about customer product needContribute with new ideas/suggestions to continuous improvementprovide technical solution to OEM and large/international key accounts in the EMEA regionSupport OEM KAMs of Xylem Commercial team (Sales)Provide feedback to product management team on highly requested special featuresAttend ExhibitionsVisiting customers on demand for technical support to commercial team (Sales)Work close to Sales in specific Industrial and/or Public Utilities projectsCollaborate in projects ManagementRequired Qualifications: Bachelor's degree in Mechanical, Materials , Mechatronic or Electrical Engineering is preferredGood spoken and written English, fluent in ItalianGood knowledge of MS Office Suite (Word, Excel, Power Point, Outlook).- An experience in the Customer Service area (Technical Support, After Sales, Pre-Sales) is a plus- Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus.- Good knowledge of AS400 is a qualifying factor.- Customer focus and result orientation- Proactivity and aptitude to details fulfillment- Prioritization and planning- Effective communication, open mind and positive approach LOCATION: Montecchio Maggiore (VI)CONTRACT: Permament, full timeSMARTWORKING: 2 days per weekBENEFIT: Company bonus + company canteen
