The Application Specialist will use their healthcare, business, and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard, and timely manner.
The Application Specialist will become an expert product resource for customers and will be expected to understand the customer process, assess solution best fit, and advise the customer on how to best implement the standard solution as early as possible.
Advise the customer on driving maximum benefits from the solution, whilst keeping customer-specific work to an absolute minimum and liaise with various areas of the business accordingly.
Skills and Experience
Excellent communication skills and experience of conducting customer training, workshops, and/or presentations.
Excellent consultative skills with the ability to articulate and communicate ideas.
Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging.
At least 1-2 years' experience working in healthcare and a good understanding of administrative processes in Italy and/or clinical processes.
Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in Italy.
Experience contributing to a multi-disciplined team.
Experience with writing functional documents.
Experience in business process mapping.
Knowledge of Information Systems.
University degree in Science, Engineering, or Clinical fields.
Proficiency in English and Italian.
Experience in communicating with key stakeholders at various levels within healthcare organisations, including government/public and/or private sector businesses.
Experience implementing software solutions.
Exposure to IT services in a customer-facing setting.
Previous experience as an Application or Configuration Specialist.
Previous experience in change management.
Good computer skills.
Experience conducting software testing.
InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status.
We encourage applications from suitably qualified individuals of all backgrounds and are dedicated to creating a fair and non-discriminatory recruitment process.
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