Angel It Service Desk Operator Invia

Ensure the correct IT support to the business.

Responsibilities · Diagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers and more
· Monitor tickets to ensure SLA response and resolution
· Receive incoming calls, handle walk-in guests, troubleshoot as needed
· Consult with third-party support and PC equipment vendors to resolve out of scope issues
· Provide first and second level support for desktops, laptops, and mobile devices
· Troubleshoot network connectivity issues including off site LAN and wireless access to office network
· Provide telephone and email support for clients via step-by-step instructions, or using remote access software
· Assist employees with VPN dial up and wireless connections when working remote to allow them access to the network
· Provide critical support in troubleshooting and maintaining all system applications and hardware resources
· Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems
· Maintain/fix PCs configuration to be compliance with to Company's IT policies
Technical Skills, Qualifications and Professional Experience · Strong understanding of operating systems, software, and devices.

· Problem-solving and analytical skills.

· Providing remote technical support via internet or phone
· Knowledge of ticketing systems
· Maintaining operating systems by repairing hardware and configuring software
· Verbal and written communication skills.

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