Analyst/Associate, Client Operations

About Hex Trust Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.
Position Summary As Hex Trust is growing rapidly and constantly enhancing our products and services, we are looking to add a detail-oriented and organised individual to our Client Operations team to help ensure the quality and consistency of our procedures. You'll be responsible for providing exceptional support to our clients by managing daily operations and ensuring a seamless client experience.
This is a fantastic opportunity to join an industry-leading name and be part of a dynamic and international team. You will be able to make a real impact and have the opportunity to be the invaluable bridge between our customers and users, our product team, and all front-office functions.
Responsibilities Manage client inquiries and requests timely and efficiently
Coordinate with internal teams to resolve client issues promptly
Maintain accurate client records and databases (Hubspot / Jira)
Assist with onboarding new clients
Provide administrative support as needed
Assist the Client Management team with daily/weekly/monthly activities as needed
Help the team to identify and drive ways to continuously improve upon production processes as you work with the various functions both internally and externally.

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