Air Logistics Pharma & Healthcare Customer Care Specialist

JOB DESCRIPTION Are you a Air Logistics Pharma & Healthcare Customer Care Specialist?
Do you want to work in the largest logistics company of the world?
Your Role The Air Logistics Pharma & Healthcare Customer Care Specialist works within the Air Logistics Function.The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwardingsolutions to achieve customer performance goals.
Partners with clients belonging to a wide spectrum ofindustries (Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive and New Mobility,Industrial and High Tech) and offers a wide range of tailor-made and end-to-end services (.
: Time-DefinedProducts, Sea-Air, Charter Services, Cargo Insurance, Customs Clearance), leveraging digitaltransformation and providing sustainable shipping options for customers to decarbonise their transport.
Theair freight capacity is build upon our network with the most effective gateways and long-lasting strategiccarrier relationships.
Is focused on operational excellence and provides excellent customer service/supportto KN's Pharmaceutical and Healthcare customer base (both existing, new and opportunity).
Helpscustomers with daily challenges, answering questions, and investigating complaints (TIP/CAPA) andsupporting them with innovative solutions.
Maintains the correct level of training as outlined by the StationLead.
Your Responsibilities Business DevelopmentAssist in customer onboarding and implementation to ensure to transfer customer requirements intoKN systems so that Operational Care & Global Services are clearly informed about deliverablesSupport qualification of customer inquiries and provide quotations within corporate guidelines forpricing, up-selling, and requisite follow up and closureService ExcellenceCollaborate for the monitoring of customer shipments in order to provide with proactive updates tocustomers and with problem solving (by collaborating with other stake-holders) in anticipation of acustomer complaintQuotation ManagementQualify customer inquiries and provide quotations based upon corporate guidelines or local pricingstrategy including upselling, follow up and closureRelationship ManagementCare about knowledge exchange with sales and account management teams and manage the updateof Customer Relationship Management (CRM) tool (Corelog) Your Skills and Experiences 1-2 years of experience in similar rolesExperience in the specific market verticalEnglish (fluent), Italian (native)