For our Lonate Pozzolo office we are hiring an Air Logistics Operational Care Specialist with a strong focus on Aerospace & Defence**
Your Role**:The Operational Care Specialist is responsible for managing customer shipments by securing buying rates (when required)as well as capacity with qualified carriers/partners.
Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centre, national import/export team) responsible for coordinating transport activities by: executing the operational tasks of an air shipment; handling also Dangerous, Food and Pharma commodity, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc).
All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems**
Your Responsibilities**:
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo #spedizioni #LI-FI1
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
- To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered #spedizioni #LI-CT2
- To initiate and resolve any rate or performance discrepancies
- To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
**Your Skills and Experiences**:
- Freight Forwarding background
- 1 / 2 years of experience in Air Logistics
- Fluency in English
- High level of attention to details
- Smart/ proactiveness
- Team-building
**Good Reasons to Join**:At Kuehne+Nagel, we go above and beyond for our colleagues, customers and communities to deliver excellence and innovation.
We create opportunities for growth and development so that every employee is owner of his working experience, choosing every day the best balance between performance and individual wellbeing.
We connect people and goods through innovative and sustainable logistics solutions.
Seafreight, airfreight, overland and contract logistics are the pillars of our business, with a clear focus on IT-based logistics solutions.
After 130 years of story, our global team counts over 78,000 employees at around 1,400 locations in more than 100 Countries of history, Kuehne+Nagel is active in Italy since over 50 years and operates in around 40 locations with a staff of 3,000 people among employees and partners.
In 2021, Kuehne+Nagel Italy has obtained the Top Employer certification for the third year in a raw.
Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized.
Where the full potential of each employee is realized without exception.
Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued.
The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.