Air Logistics Customer Care Trainee

Air Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activities.
Your RoleStage Level for CCL daily job. Deal with customer onboarding and implementation to ensure to transfer customer requirements into KN systems so that Operational Care & Global Services are clearly informed about deliverables. Qualify customer inquiries and provide quotations within corporate guidelines for pricing, up-selling, and requisite follow up and closure.
Your ResponsibilitiesManage the monitoring of customer shipments in order to provide proactive updates to customers and problem solving by collaborating with other stakeholders in anticipation of a customer complaint.
Your Skills and ExperiencesGreat analytic and organization skills.Good knowledge of English.Persuasive.
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