Job Title: Night Manager (F/M/X)
ABOUT ORIENT EXPRESS
Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world's largest sailing ship; and hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.
ABOUT ARSENALE
Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.
ABOUT ORIENT EXPRESS LA MINERVA, ROME
Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express hotel, Minerva, in 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldi Rinaldo, a disciple of Casanova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.
The Hotel is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities, and impeccable service.
Job Description
Position Overview: the Night Manager of the Luxury Hotel "La Minerva" in Rome plays a crucial role overseeing the smooth operations of the property during night-time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation and manage the hotel's various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel's reputation for excellence and ensuring full guest satisfaction throughout the night.
Responsibilities
Team Management: providing leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environment.
Leading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectively.
Recognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner.
Guest Services:
Providing a warm welcome and exceptional service to guests arriving late at night.
Handling and reporting guest inquiries, requests, and complaints promptly and professionally.
Ensuring that guests' needs are met efficiently and effectively during their stay.
Operational Excellence:
Supervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenance.
Monitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well-maintained according to hotel standards, procedures and standards at all times.
Conducting regular inspections of the property to identify and address any issues or concerns.
Security and Safety:
Implementing and enforcing security protocols to safeguard guests, employees and hotel property.
Monitoring surveillance cameras and security systems to detect any suspicious activity.
Responding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient manner.
Collaborating with local law enforcement and emergency services when necessary.
Financial Management:
Conducting nightly audits of guest accounts, cash transactions and other financial records to ensure accuracy and accountability.
Assisting in the preparation of nightly reports summarizing occupancy, revenue and other key metrics.
Identifying opportunities to maximize revenue and minimize the expenses during the night shifts.
Qualifications
Previous experience in hotel management or hospitality with a focus on night operations is preferred.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels.
Sound judgment and decision-making abilities, especially in high-pressure situations.
Proficiency in using hotel management software and other computer systems.
Flexibility to work nights, weekends, and holidays is mandatory.
Bachelor's degree in Hospitality Management, Business Administration, or related field is highly preferred.