About the role: The After Sales Regional Service Representative plays an important role in setting up the After Sales activities in the designated region or country of Europe regarding Passenger Cars. You will be responsible for building and maintaining a strong and customer-focused After Sales service level in Italy. You will support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will act as a contact person for our National Sales Companies and dealers. You will play an important role in implementing and maintaining service products and After Sales propositions. You will ensure that the service procedure is carried out correctly and perform all administrative tasks needed.
Responsibilities:
Identify and implement the operational processes and systems necessary to provide exemplary service to dealers. Facilitate the installation of spare parts during start-ups and product launches. Identify gaps and support internal departments to resolve issues. Identify and implement tactical optimization initiatives of daily operations, processes and systems for the efficiency of transportation capacity, warehouses or service centers. Support and cooperate with other internal departments and legal resources to ensure national laws are adhered to and required reports regarding parts and accessories to local authorities are submitted on time. Work closely with internal teams, partners and various service providers to optimize customer communication, process flow and parts availability planning with the application and CRM. Collaborate with sales and service operations in resource planning and process execution, with respect to sales forecasting, inventory level and supply chain management. Take a customer-centric approach and provide a unique customer experience and easy support. Use customer feedback to continually improve the service provided to BYD customers. Understand customer and market trends and anticipate customer expectations within BYD and its competitors. Provide reports and share information with internal stakeholders to improve customer experience. Document customer updates throughout their journey, using the CRM platform, ensuring up-to-date data capture. Be the primary point of contact for the customer across digital and physical touchpoints via different channels (inbound and outbound). Be the ambassador of BYD in the area of responsibility. Your profile:
Degree in Engineering or equivalent; Proven and certified EV technical experience and know-how is a must; Extensive knowledge of diagnosis tools and reports; Vast experience in a similar job ideally in an agile, start-up environment (hands-on attitude); Extremely organized, ability to work with parallel workstreams, and manage pressure; Automotive background in technical roles (ideally for an OEM); Ability to work with different departments and characters, outstanding communication skills; Result driven; Confident in working with Microsoft Office suite (Excel, PowerPoint); Italian, Chinese & English language skills are all required for this position. We offer:
Performance and experience-based competitive remuneration. Health Insurance (Metasalute) and Meal Vouchers. Department & company-wide teambuilding events. An exciting opportunity to be part of the European transition to Zero Emissions transportation and de-carbonization of the economy. About BYD Group:
Established in February 1995, BYD Group is a leading multi-sector high-tech company focused on the innovation and development in automobile, rail transit, renewable energy, and electronics. Committed to fulfilling a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees worldwide in over 400 cities of 79 countries, actively driving the implementation of comprehensive zero-emission and emission reduction solutions. In 2023, BYD Auto sold 3.02 million NEV (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales. In January 2024, BYD became the Official Partner of UEFA EURO 2024, providing green mobility services for the championship. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, paving a road of green innovation and development.
Our Purpose: to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.
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