col-wideJob Description:
Do you want a job with a purpose?
And do you want to make healthcare safer, better and more reliable?
Join our Team!
Join us as anAfter Sales LeadatDedalus, one of the World's leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italyto do the best work of your career and make a profound impact in providing better care for a healthier planet.
What you'll achieve
As aAfter Sales Leadyou will be part responsible for the implementation and management of business processes and the associated software to support the effective management of Global Dedalus Customer After Sales support.
Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.
You will:
Process Manager for After Sales. Responsible for developing, managing and implementing the supporting After Sales processes.
After Sales interface into the OneERP Transformation program to provide subject matter expertise.
Business Case Development for gauging initiatives and projects impacting After Sales.
Leads initiatives to drive After Sales efficiencies and operational objectives.
Supports ServiceNow deployments/migrations as the subject matter expert including knowledge transfer, testing, data and requirements gathering, etc.
Participates in the ServiceNow Release Planning activities.
Creates the After Sales KPI and Service Excellence Dashboard reporting and maintaining the monthly reporting cadence.
Take the next step towards your dream career
At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here's what you'll need to succeed:
Essential Requirements
Advanced ServiceNow Knowledge
ITIL Foundation Certification
Reporting and Data Analytics
Business Operational knowledge
Project Management Skills
Issue Resolution Management Skills
Strong Interpersonal Skills
Self-driven and motivated
Process creation experience.
Experience working in a global environment.
Understanding of data privacy and protection principles
Fluent in English, French will be considered a plus
Key Stakeholders (will work with):
Data Privacy
QARA
PBU
Regional Delivery and After Sales Management
DITG
OneERP Business Transformation Office
Global Delivery and Cloud Enablement
After Sales Process Owners
Other Information:
Available for Business trips (2-3 days/week for 1 week/month, maximum 2 weeks/month) in EU: Italy, France, UK, Germany, Spain
We are Dedalus, come join us
Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group's activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.
Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.
Our Diversity & Inclusion Commitment sets out Dedalus' approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.
Life Flows Through Our Software
