Afreximbank Consultant Operations Manager-Technical Onboarding - Afrexinsure Cairo Egypt Emilia-Romagna
EUR 50.000 - 70.000
Afreximbank Consultant (Operations Manager Technical Onboarding) AfrexInsure - Cairo, Egypt
CA Global Headhunters has been retained by Afreximbank based in Cairo, Egypt, to recruit for this position. For more information on Afreximbank, please visit their website.
Reference Number: MTAFXIN11
Responsibilities:
The Operations Manager Technical Onboarding is responsible for the daily functions and ensuring that AfrexInsure's back office runs efficiently.
This position involves managing various operational processes including renewals, risk management, claims processing, credit control, reporting, and customer service.
Develop and implement operational policies and procedures that enhance productivity while maintaining compliance with internal and regulatory standards.
Analyze performance metrics to identify areas for improvement, streamline workflows, and optimize resource allocation.
Collaborate with other departments such as IT, finance, compliance, and marketing to align operational strategies with overall business goals.
Contribute to building the AfrexInsure franchise through quality and efficient delivery to customers and working with key stakeholders.
Oversee daily operations ensuring compliance with regulatory and internal standards, optimizing processes for efficiency, and coordinating between departments to enhance service delivery.
Implement strategic initiatives to improve customer satisfaction and retention.
Analyze operational data to inform decision-making and maintain effective communication with stakeholders.
Key Tasks:
Work with Business Development Managers to identify renewal business opportunities and renew policies.
Contact existing clients to increase the scope of covers they have in place.
Responsible for client needs and seeking continuous feedback.
Documentation support for the business development team.
Monitor the placing of reinsurance risks.
Manage all technical underwriting processes.
Investigate and resolve underwriting complaints and queries.
Conduct risk-based assessments and define underwriting guidelines.
Ensure formalization of the policy issuance process.
Conduct risk surveys and assessments for clients and complex projects.
Manage policy administration tasks.
Design and oversee the claims management process.
Analyze current operational processes and identify areas for improvement.
Streamline workflows to improve efficiency in processing (re)insurance contracts.
Develop methodology to manage complex tasks effectively and timely.
Grow and maintain relationships with customers, brokers, insurers, reinsurers, and key market stakeholders.
Ensure all operations comply with relevant regulations and internal processes.
Monitor risk management processes to mitigate potential operational risks.
Conduct regular reviews of back-office operations.
Assist in developing the operations budget.
Develop and implement operational strategies that align with the company's goals.
Responsible for authoring all relevant reports related to the business functions.
Conduct research and data analytics to support business development and operations.
Review insurance applications for compliance and adherence.
Manage credit control activities.
Oversee general corporate administrative functions.
Requirements: Qualification and Skill
Master's degree in finance, economics, risk management, management, or related field from a reputable university.
At least 8 years of experience in the insurance operations field with familiarity in major products of Afreximbank.
Good understanding of the African insurance market with proven background in insurance operations management.
Ability to communicate and function in a culturally diverse and change-oriented setting.
Experience in handling customer or stakeholder queries.
Ability to deliver high-quality service and achieve set targets.
Establish and manage relationships with underwriters and reinsurance markets.
A willingness to travel extensively and work long hours when required.
Excellent verbal and written communication skills in English; knowledge of French, Arabic, and Portuguese is an advantage.
Sound knowledge of the rules and regulations governing insurance internationally.
Proficient in project management methodologies and technology.
Ability to work independently and as part of a team.
Benefits and Contractual Information:
Full-time position
Willing and able to relocate to Cairo
Suitably qualified candidates from all African nationalities are encouraged to apply
If you wish to apply for the position, please send your CV to Matt Taylor at [email].
Matthew Taylor
Senior Executive Consultant
Banking & Finance
CA Global will respond to shortlisted candidates only. If you have not had any response in two weeks, please consider your application unsuccessful.
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