Must Have: Hand and Eyes support, DC awareness, EUC
Candidate Profile: 8-10 yrs. experience in onsite services with experience of working in the manufacturing plants highly desiredExcellent inter-personal skills with the ability to communicate effectively across all layers of an organisationAbility to learn quickly and provide guidance to junior team membersWorks well within a team as well as individuallyA self-starter without the need for day-to-day managementLanguages – Local language and EnglishTechnical Skills: Proficient in Desktop and laptops – installation and support (Windows as well as Apple devices)Proficient in installation and support of peripherals – printers, scanners and quality control gaugesWorking knowledge, experience of configuring and basic troubleshooting of servers, storage, cabling, switches, firewalls, WIFI access pointsKey Responsibilities: Imaging of new laptop and desktop devices using an agreed Windows10/Windows 11 BuildWiping and re-imaging of desktops and laptops on receipt of devices from leavers and/or returned devices, where the device has been previously replaced due to a fault or failureInstallation, basic configuration and troubleshooting of Apple devicesInstalling device drivers, establishing and troubleshooting connectivity to peripheral devices like printers, scanners and other gauges used by the quality control teamsWorking closely with the infrastructure, application and network teams to troubleshoot issues in the siteExecution of remedial actions to disable and remote wipe devices reported as lost, unrecoverable or stolen, on the approval of the clientEnsure that all devices are registered within the Client Endpoint Management solution, ensuring devices are compliant with the Client's endpoint configuration policiesManagement and resolution of all incidents and service requests escalated by the ServiceDesk or other resolver groupsOwn the resolution of all desktop/laptop related issues that cannot be resolved by the remote desktop support teamAct as the first point of contact for issues raised by the end users, Transfer of Incidents or Service Request to Level 3 support as required to provide resolution, in accordance with the Incident Management processManagement of desktop encryption, desktop anti-virus/anti-malware solutions and other applications deployed on the users' desktops/laptops. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device ownersManagement of desktop and laptop configuration issues as required to adhere to the Client's policies. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device owners.Manage and provide support for the MS Surface Hubs/LogiTech Tap devices and Audio/Visual equipment in the meeting roomsProviding onsite any issues related to all printers that are escalated to the Service Desk by the Client's Managed Print Service ProviderNetworking & SecurityDeploy the Initial configuration on firewalls, switches and Wi-Fi access points and handover to the centralised team for advanced configurationWork with the remote teams to troubleshoot issues with network connectivityDatacenter / Server Room SupportOnsite support of hardware and software including installation, testing and maintenance, located within the Client's Data Centre facilitiesInstallation and management of firmware updates to hardware devices as required to resolve Incidents and Events or to maintain hardware in accordance with Supplier support lifecyclesHands and Eyes support for all issues in the data center that cannot be resolved remotelyManagement and maintenance of the Data Centre general hygiene, including removal of all packaging, responding to and resolving hardware alerts in a timely manner and escalating any health and safety risks to the Client.Installations and management within the data center facilities as required to provide power and network connectivity to hardware devicesCo-ordinating with the Client designated partner for the removal and secure disposal of technologies from the Data Centre facilities as required by the ClientMonitoring of environmental conditions (heat, humidity) within the Client's data center facility during site visits and escalation of any risk to the Client's facilities teamMonitoring of hardware health through Client provided monitoring tools and regular visual inspections of the Data Centre facilities as and when the onsite team visits unmanned locationsManagement of scheduled power down activities, annually, in response to an imminent risk to the Client or from time to time as the Client is required by the landlords of the Client's officesManagement of support requests to third party providers as required for scheduled maintenance and power down activitiesJob Type: Contract
Contract length: 12 months
Experience: manufacturing plants: 8 years (Preferred)Desk Side Support: 5 years (Preferred)Networking & Security: 5 years (Preferred)Data center server room Center: 5 years (Preferred)Administrator Field Service: 5 years (Preferred)Language:
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