Administrative Support Assistant (Cys) (Developmental)Nf-02/03

Duties - Receives children, youth, parents, and other visitors in a courteous and professional manner.
Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility.
Monitors children's departure to ensure only authorized individuals remove them from the building.
- Registers/terminates children/youth within the CYS program and/or waiting list database.
Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events.
Coordinates vacancies and reservations for the hourly care program as required.
- Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
Requirements Conditions of Employment - Must be 18 years of age or older at time of appointment or placement into the position.
- Direct Deposit is required.
- Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
- Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and Do D policy including annual influenza vaccinations.
- A one year probationary period may be required (either initially or upon conversion, if applicable).
- Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
- May be subject to an irregular hours, evening and or weekends.
- Travel to on and off post locations may be required.
Qualifications NF-02 Qualifications: - Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
- Experience using office automation to prepare documents, manage files, and maintain records.
- Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).
NF-03 Qualifications: - Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
- Must possess experience demonstrating customer service and business communication skills.
- Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
- Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook).
Experience entering and maintaining information into automated databases.
- At least 1 year experience equivalent to the next lower grade level NF-02.
Highly qualified candidates will possess experience utilizing automated systems for childcare operations.
Applicants that possess the highly qualified criteria may be sent first for consideration.
Additional certificates will be sent at managements request.
Referrals and selections can be made at either grade.
Additional information Area of Consideration The Area of Consideration for this vacancy announcement is the local commuting area of Vicenza, Italy.
(Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included in the area of consideration.)
Manual Application - If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form.
All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 pm CST on the closing date of this announcement in order to process your application in a timely manner.
PCS Costs - Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF or CY) Allowances and Differentials - This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander.
If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay.
When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander.
When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses - Incentives will not be paid.
Foreign Overseas Allowances - Foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
- Employment Overseas provides a lot of additional benefits & entitlements, for information please contact CHRA NAF C2SC - Recruitment Branch at ******.
- Applicants must comply with the Exceptional Family Member Program, for information click here.
Other: - Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs.
(To view the kit, [...] - Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols.
For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/.
- For more information on working with Child and Youth Services, please go here.
- Benefits Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities: - Spouse Employment Preference - Involuntarily Separated from the Military - Family Member Preference - Business Based Action - Current/Former NAF Employee / Current Appropriated Employee - Outside Applicant Veteran / Spouse/Widow/Parent of Veteran - Outside Applicant Non-Veteran Required documents for each consideration category can be found in the applicant information kit, point of contact information is listed at the bottom of this announcement if applicants have any questions about these consideration groups or documents.
Applicants are also welcome to reach out to confirm receipt of the required documents or information when submitting an application for this position.
Eligibilities are listed above in the consideration order in accordance with the AR 215-3.
Applicants will only be awarded the highest preference/priority consideration found eligible.
By claiming the "Current/Former NAF Employee (CNE/FNE)" or "Current APF Employee (CAE)" priority consideration eligibility, applicants are self-certifying that they may not be eligible for other priority considerations.
Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility.
For additional information on what may be required to support the applicant's eligibility claim, please refer to our Applicant Information Kit found in the applicant information kit.
CNE/FNE/CAE priority consideration must be clearly defined in order to grant the priority consideration.
We will need position title, series, grade, location and agency in order determine priority consideration.
To ensure we have enough information, we encourage you to submit a copy of your most recent personnel action.
- Benefits Review our benefits - Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application: - Resume To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.)
for professional and personal references on your resume.
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference: - Cover Letter - DD-214/ Statement of Service - Disability Letter (VA) - HS Diploma/GED, College transcripts/Diploma, CDA, Proof of education Etc.
- DA 3434 or equivalent - References or letters of recommendations - PCS Orders - Proof of Marriage Status - Resume - Transcript If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- How to Apply You may submit your application package using one of the two methods identified below: Electronically: (preferred) at https://www.usajobs.gov and search for Vacancy Identification Number (VIN)12574490 Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Agency contact information CHRA NAF C2SC - Recruitment Branch Phone 0000000000 Email ****** Address JN-NAF-W6E7AA USAG VICENZA DO NOT MAIL APO, AE 09630 US Next steps Applicants are encouraged to apply early in the announcement period to allow themselves ample time for application updates, if warranted.
(E.g., to provide missing required documentation such as transcripts, high school diploma, etc.
before announcement closes.)
After we receive your complete application package your qualifications will be reviewed and assigned an initial rating.
We will also review your application to make sure that your resume supports the answers given in the questionnaire.
If your resume does not support your questionnaire answers, we will adjust your rating accordingly.
Based on your ranking you may be referred to the hiring manager for further consideration and possible interview.
Applicants may be sent based on cut off dates, the date order of application or other means outlined in the announcement text or in accordance with Army Regulation 215-3.
You will be notified when your rating is determined.
If a determination is made that you have inflated your qualification and/or experience, you may lose consideration for the position.
Please follow all instructions carefully; errors and omissions may affect your eligibility.
- Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
- Criminal history inquiries - Equal Employment Opportunity (EEO) Policy - Financial suitability - New employee probationary period - Privacy Act - Reasonable accommodation policy - Selective Service - Signature and false statements - Social security number request Required Documents The following documents must be submitted with your application: - Resume To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.)
for professional and personal references on your resume.
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference: - Cover Letter - DD-214/ Statement of Service - Disability Letter (VA) - HS Diploma/GED, College transcripts/Diploma, CDA, Proof of education Etc.
- DA 3434 or equivalent - References or letters of recommendations - PCS Orders - Proof of Marriage Status - Resume - Transcript If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to - The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S.
Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
US and Non-US Citizens of a NATO Country except Italy are eligible for employment under US conditions within the local commuting area of Vicenza, Italy.