What the job involvesWork with the onsite facilities team to ensure planned preventative and reactive tasks are completed.Organize site PPM and coordinate vendor visits and verification of performed works.Track daily client and JLL ticketing system and keep updated.Follow-up and track remedial works.Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.Seek to continuously improve processes, systems and overall client satisfaction.Obtain quotes for repairs that are done by external companies and update them in the finance tracker.Track all intervention and paperwork.This is to be done both electronically and physically.Provide weekly and monthly reports.Quality and sense check all vendors are compliant and documentation is logged accordingly.Daily check of the BMS of the office.Daily site inspections of the office?Resolve facilities-related problems with conference rooms, interior furnishings, fixtures and equipment.Perform fabric related repairs including handyman repairs, building of items required within the office, painting works.Carry out quality audits office including furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time.Provide support for meetings and conference room repairs, bathroom repairs, MK and restaurant repairs.Act collaboratively to solve problems and resolve spontaneous and unique situations with • professionalism and service orientation.Ensure completion of daily checks and delivery of committed services and overall client satisfaction, demonstrate responsiveness and creativity in finding solutions for service delivery.Ensure appropriate follow up with customers and vendors.Provides support for the wider facilities and events team in terms of updating tasks/supporting vendors, event setup.Work as part overall FM team on facilities related tasks including first line fix, post room support, events support, replacement of light bulbs and manual handling.Regularly work with external contractors, e.g., M&E contractor, cleaning, AV, fit out contractors…?Support wider events team in terms of set ups/screens/props etcAd hoc duties from time to time to support the rest of the facilities team.Skills & ExperienceExperience in a hands-on role working within an events or facilities environment.Technical qualification or trade essential, manual handling training essential.Outstanding customer service skills and orientation?Ability to maintain professionalism at all times under stressful situations.Ability to multitask and work without direct supervisionProficient in MS Office and possess excellent written and verbal communication and people skills.English proficiencyPrevious experience of working in a fast-paced, multi-national environment?Green thinking mentality.Proactive and hands on mentality#LI-FT1Location: On-site –Milano, ITAIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.We're interested in getting to know you and what you bring to the table!Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.We take our responsibility to protect the personal information provided to us seriously.Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.We will then delete it safely and securely.
