JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Il ruolo prevede la gestione e il coordinamento delle attività di manutenzione delle strutture, il monitoraggio dei sistemi di ticketing, la collaborazione con fornitori esterni, la risoluzione di problemi operativi e il supporto a eventi, garantendo la soddisfazione del cliente e la conformità delle procedure.
What the job involves: Work with the onsite facilities team to ensure planned preventative and reactive tasks are completed.Organize site PPM and coordinate vendor visits and verification of performed works.Track daily client and JLL ticketing system and keep updated.Follow-up and track remedial works.Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.Seek to continuously improve processes, systems and overall client satisfaction.Obtain quotes for repairs that are done by external companies and update them in the finance tracker.Track all intervention and paperwork both electronically and physically.Provide weekly and monthly reports.Quality and sense check all vendors are compliant and documentation is logged accordingly.Daily check of the BMS of the office.Daily site inspections of the office.Resolve facilities-related problems with conference rooms, interior furnishings, fixtures and equipment.Perform fabric related repairs including handyman repairs, building of items required within the office, painting works.Carry out quality audits office including furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time.Provide support for meetings and conference room repairs, bathroom repairs, MK and restaurant repairs.Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.Ensure completion of daily checks and delivery of committed services and overall client satisfaction, demonstrate responsiveness and creativity in finding solutions for service delivery.Ensure appropriate follow up with customers and vendors.Provides support for the wider facilities and events team in terms of updating tasks/supporting vendors, event setup.Work as part of the overall FM team on facilities related tasks including first line fix, post room support, events support, replacement of light bulbs and manual handling.Regularly work with external contractors, e.g., M&E contractor, cleaning, AV, fit out contractors.Support wider events team in terms of set ups/screens/props etc.Ad hoc duties from time to time to support the rest of the facilities team. Skills & Experience: Experience in a hands-on role working within an events or facilities environment.Technical qualification or trade essential, manual handling training essential.Outstanding customer service skills and orientation.Ability to maintain professionalism at all times under stressful situations.Ability to multitask and work without direct supervision.Proficient in MS Office and possess excellent written and verbal communication and people skills.English proficiency.Previous experience of working in a fast-paced, multi-national environment.Green thinking mentality.Proactive and hands-on mentality. What you can expect from us:
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can't wait to see where your ambitions take you at JLL.
Apply today!
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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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