Account Merchant Processing Services En/Es

We are looking for an experienced **account specialist** to manage our premium Italian and international merchants that leverage our technology to operate their gift card business.
**Main responsibilities**
- Manage the relationship with his/her counterparts at the merchant side
- Understand and manage merchant needs, anticipate issues, identify opportunities for new business and gather the related requirements
- Support the Sales department to prepare offers and finalize/negotiate contracts
- Coordinate service delivery in cooperation with other departments (e.g.
IT, Procurement, Finance) in accordance with the relevant service offers and contracts
- Fully understand the functionalities of our platforms dedicated to the merchants (training will be provided)
**Skills & experience**
- 2-3 years of experience in a similar account/PM role (functional)
- Experience in mass-market retail and retail businesses, including ecommerce
- Experience in digital marketing
- Knowledge/experience in the gift card business
- Excellent communication and positive attitude
- Fluent English (level C1)
- Fluent Spanish (level C1)
**Work location**
Our headquarter is in Milan (Italy), but both smart and remote working may be allowed.