We are helping medical doctors on their day-to-day, by creating a new digital ecosystem where they can easily access the most useful professional resources. By wasting less time searching for the content & tools they need, they have more time for what really matters: their patients.
Tonic App is speeding up! We are conquering new markets, building even more amazing tools and our team is getting bigger! This is a great opportunity for you if you are looking for an exciting career change in a fast-growing start-up and you want to be part of a company that is shaping the future of digital health.
Be part of a talented, smart, collaborative and easy-going team that is our best asset and great to work with!
What do we expect? As an Account Manager you know that customer success and building long term relationships is everything. You are an achiever with a personal passion for changing healthcare and directly impact the lives of many in Europe. You'll work directly with the Global Sales Team, already with a presence in Portugal, Spain and Italy.
Responsibilities: Drive and develop the execution of projects, ensuring they are delivered on time, within scope, and meeting quality standards of Tonic. Take ownership of your assigned Book of Business, by assuring our customers reach a place of successful and measurable outcomes, retention and growth. Set clear expectations on the project roadmap and provide regular feedback. Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions. Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Develop cross-functional knowledge (Marketing, Content, Data and Product and Tech teams), share information and resources, and be willing to drive initiatives that can positively impact many customers. Renewals & Expansion – forecast upcoming renewals and project expansion opportunities and align with Account Executives the action plan. Understand our data, competitive landscape, and customer insights to develop compelling materials that clearly articulate Tonic App's story and value proposition Who are you? You have: A medical, pharmaceutical sciences, or related degree +2 years of experience and account management skills Previous experience in enterprise client account and project management environment Demonstrable experience of successful management of existing accounts and identifying growth opportunities Experience with project management tools (e.g.: Jira, ClickUp, Asana, etc.) Strong communication and relationship building skills with clients and partners Excellent prioritisation skills, ability to handle multiple projects and stakeholders at the same time Passion for technology and its deployment in healthcare Native level proficiency in italian (mandatory) and good working proficiency level in English Nice to have: International experience Fluent in other languages: Spanish, Italian or French Possibility to open a Partita IVA Contact If you have questions about careers at Tonic App or want to submit a spontaneous application, contact us by email:
