Job Description:As a rapidly growing startup, we're passionate about creating meaningful connections and delivering exceptional value to our customers.
We're looking for a driven and adaptable Account Manager to join our team and help us build and execute strategies that will drive our success.As the first Account Manager, you will play a crucial role in shaping the future of our startup.
You will be responsible for managing client relationships, ensuring customer satisfaction, and driving revenue growth.
This role requires a high degree of autonomy, problem-solving skills, and adaptability.
You will be comfortable being on the phone or Zoom for most of the week, engaging with clients to understand their needs and provide tailored solutions.
This position will start with 3 days in the office per week, with the potential to increase to 4-5 days over the next year.Key Responsibilities:Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and they are satisfied with our servicesSales and Revenue Growth: Identify opportunities for upselling and cross-selling to drive revenue growthCommunication: Conduct a high volume of calls and Zoom meetings each week to engage with clients and drive business outcomes (30-50 per week)Customer Support: Provide exceptional customer service, addressing any issues or concerns promptly and effectively (we have a CS team, but you will get pinged)Autonomous Execution: Develop and implement strategies independently to meet and exceed sales targetsCollaboration: Work closely with the support, product, and operations teams to ensure alignment and achieve company goalsFeedback Loop: Gather and relay customer feedback to the product team to help inform product development and improvementsAdaptability: Quickly adjust to changing priorities and market conditions, demonstrating resilience and flexibilityProblem-solving: Proactively identify and resolve issues, providing innovative solutions to challengesQualifications:Bachelor's degree in Business, Marketing, or a related field3+ years experience in account management, sales, or a related roleGoal oriented with a track record of exceeding targetsFamiliarity with CRM software and willingness to build processesStrong problem-solving skills and the ability to think critically and creativelyExcellent communication and interpersonal skills, with the ability to build rapport and trust with clientsHigh degree of adaptability and resilience in a fast-paced, dynamic environmentSelf-motivated and able to work independently with minimal supervisionAbility to work in the office 3 days per week (tbd/potential to increase to 4 days in 2024)About Us:Intro is the best way to book world-class experts and get advice over a video call.We believe that access to people and knowledge can unlock human potential.
Whether it's learning how to perform an exercise from a top fitness trainer or getting business advice from a successful entrepreneur, access and information can improve your life and the lives of others.
That is why our mission is to give everyone access to anyone.The Founding Team:Our CEO previously built an operating system that was acquired by Intuit and became the new QuickBooks Online.
Our CTO previously built a marketplace that was used by millions of people and generated over $100m in GMV.
We love working on BIG problems for a LOT of people and believe that Intro will be the most impactful yet.Come build Intro with us and help us accelerate our mission to give everyone access to anyone.Our Investors:We're backed by Andreessen Horowitz (A16Z), Alexis Ohanian (founder of Reddit), Tiffany Haddish, Kevin Durant, and a group of world-class investors.Company Values:Impress the customerBe successful as a companyBe creative, inventive, and scrappyKeep it simple and executeTake a moment to understand othersFeedback should make us stronger, not weakerStay gratefulWhat We Offer:Competitive salary and equity options (you become an owner of the business)Comprehensive health benefitsA dynamic and supportive team environmentOpportunities for growth and advancement within the companyThe chance to make a significant impact in a fast-growing startupThe ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers.
Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.
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