RTB House is the first disruptor in the ad tech space, which utilises Deep Learning AI to optimise digital advertising campaigns. Founded in 2012, the RTB House team comprises 1400+ specialists in 70+ markets across the globe - US, LATAM, EMEA & APAC. Running 3000+ campaigns with over 2000+ well-known brands. What you will do:
Manage a portfolio of client accounts; Cooperate with the largest brands from the market in Italy; Meet clients face-to-face regularly to ensure premium customer service; Create campaign strategies in a variety of industries based on data analysis, your own creativity and client needs; Adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale); Respond to customer requests and inquiries in a professional and timely manner; Regularly report campaign status for the largest clients; Provide improvement ideas to the direct manager in terms of cross-sell and upselling; Take care of customer success and long-term relationship; Provide specific information regarding company's services and products; Assist customers in the process of launching ad campaigns; Obtain, review and process orders; ensure timely payments for our services. Requirements:
Experience (3-5 years +) in digital advertising; Preferably experience working in adtech, advertiser or agency (online area) both on performance and awareness campaigns; Bachelor's degree or similar; Working experience with MS Office Word, Excel, PowerPoint; Knowledge of customer support tools and processes; Ability to identify and understand customer needs and requirements; Excellent analytical and problem-solving skills; Well-developed verbal and written communication skills; Multi-tasking, high level of energy, resourcefulness; High level of motivation and willingness to learn; Fluency in Italian and advanced command of English (C1 level) is essential; Candidate to be based in Milan. We offer the chance to work:
Our Italian office was established in 2019 and we now boast more than 90 clients in a continuously expanding team currently sitting at 25 people; Competitive salary plus enticing bonus scheme, ticket restaurant and personal development budgets; Flexible working arrangements ensuring a real work-life balance; An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel; Numerous opportunities to build your own path of self-development; Unique learning opportunities from commercial and HQ business support teams; Teambuilding events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising! #J-18808-Ljbffr