RTB House is the first disruptor in the ad tech space, which utilises Deep Learning AI to optimise digital advertising campaigns. Founded in 2012, the RTB House team comprises 1400+ specialists in 70+ markets across the globe - US, LATAM, EMEA & APAC. Running 3000+ campaigns with over 2000+ well-known brands.
What you will do: Manage a portfolio of client accounts;Cooperate with the largest brands from the market in Italy;Meet clients face-to-face regularly to ensure premium customer service;Create campaign strategies in a variety of industries based on data analysis, your own creativity and client needs;Adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);Respond to customer requests and inquiries in a professional and timely manner;Regularly report campaign status for the largest clients;Provide improvement ideas to the direct manager in terms of cross-sell and upselling;Take care of customer success and long-term relationship;Provide specific information regarding company's services and products;Assist customers in the process of launching ad campaigns;Obtain, review and process orders; ensure timely payments for our services.Requirements: Experience (3-5 years +) in digital advertising;Preferably experience working in adtech, advertiser or agency (online area) both on performance and awareness campaigns;Bachelor's degree or similar;Working experience with MS Office Word, Excel, PowerPoint;Knowledge of customer support tools and processes;Ability to identify and understand customer needs and requirements;Excellent analytical and problem-solving skills;Well-developed verbal and written communication skills;Multi-tasking, high level of energy, resourcefulness;High level of motivation and willingness to learn;Fluency in Italian and advanced command of English (C1 level) is essential;Candidate to be based in Milan.We offer the chance to work: Our Italian office was established in 2019 and we now boast more than 90 clients in a continuously expanding team currently sitting at 25 people;Competitive salary plus enticing bonus scheme, ticket restaurant and personal development budgets;Flexible working arrangements ensuring a real work-life balance;An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;Numerous opportunities to build your own path of self-development;Unique learning opportunities from commercial and HQ business support teams;Teambuilding events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising!
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