DoveVivo by JoivyPart of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.Our GroupJoivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhancetheir real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:DoveVivo: European platform for residential property managementALTIDO: European platform specialized in short-term rentalsChez-Nestor: pioneering coliving company in FranceDoveVivo Campus: the leading company in student housing in ItalyRinnow!: a specialist in Home Renovation and turnkey furniture salesOpen Hub: coworking space and community hub in the heart of MilanROLE & TEAMOur team is seeking an Account Management Intern, who will work on a special project for a new business unit in our company. You will facilitate the implementation and utilization of our Property Management System (PMS). This role is crucial in ensuring a smooth and satisfactory experience for our B2B clients during the transition and integration phase into our system. The profile will be a key point of contact in the data collection and entry process, as well as providing first-level support in the effective use of our PMS.Key Roles & Responsibilities: Data Collection: Actively collaborate with clients to gather all necessary information and data to set up and customize their PMS accountData Entry: Accurately input data into the system, ensuring all information is correct and up-to-date to provide the best user experienceOnboarding Support: Assist clients throughout the onboarding process, guiding them step by step in using the platform and resolving any basic technical doubts or issuesData Migration: Support clients in migrating data from other PMS, ensuring a smooth and uninterrupted transitionFirst-Level Assistance: Provide immediate support for inquiries or issues related to the use of the PMS, directing more complex requests to specialized technical support teams Feedback and Improvements: Collect feedback from clients about their experience with the PMS and suggest improvements to the product development team Fluency in Italian and EnglishTechnical Skills: Proficiency in Microsoft Excel and the ability to quickly learn new digital systemsInterpersonal Skills: Excellent communication and relational abilities to effectively interact with clients and thoroughly understand their needsCustomer Orientation: A proactive and solution-oriented approach to ensure maximum client satisfactionPrecision and Attention to Detail: Ability to work with precision, attention to detail, and commitment in accurate data handlingOrganizational Skills: Ability to organize work efficiently, meet deadlines, and manage multiple tasks simultaneouslyTeam Spirit: Willingness to work in a team, collaborating and sharing information and resources with colleagues
