C.H.
Robinson is seeking an Account Executive to drive growth?and?retention for smaller-sized net revenue customers'?accounts at our Milan's office.As an Account Executive you will be?primary?focused on?building relationships and routines?which?retain?the business while?through qualification?uncover potential growth opportunities within their?account base.
You will be responsible?for?increasing branch revenue by developing existing accounts with a measured cadence of customer contact, working with pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.
DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following: BusinessDevelopment:Builds credible and personalized relationships at multiple levels across functional departments within the customer supply?chain Leverages network?SMEs?to collaborate on the solution and pipeline development of product, mode, or service line?opportunities Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the?business Proactively manages customer pricing strategy by leveraging internal tech,?tools,?and?SMEs Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere Communication plan to provide timely and relevant updates on the market and CHR Customer Experience:Creates and manages to Account?SOP Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of?resources Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely?manner? Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action?planning Participates in account implementation and transition from sales?team Efficiency&Financial Accountability:Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous?improvement??? Accountable to adopt and apply new tools and processes that improve overall?workflow Regularly reviews AR dashboard and ensures timely action is taken with?customers Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONSRequired: At least 3 years of experience in the logistics sectorExperience with account management.Ability to travel 30% Fluent English and Italian communication skillsPreferred: Bachelor's Degree from an accredited college or university Passion for sales and building customer relationships Attention to detail and strong analytical skills Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others Ability to define, develop and document business processes and procedures Driven, enthusiastic, persistent, confident, highly motivated and results focused Questioning if you meet the mark?
Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.
Here at C.H.
Robinson, we're building a diverse and inclusive workplace where all employees feel they belong.
If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.
You may just be our next great fit!SummaryLocation: AssagoType: Full time