? 3 Giorni Rimasti! Community Host In Pistoia(Italy)

Crucial to ensuring a high NPS and delivering an exceptional experience for our families.
Resolving community requests promptly via the ticketing tool Ensuring everything is ready for family's arrival and having a hands on approach during turnover weeks Ensuring families have an outstanding experience in each touchpoint of the journey Developing relationships with families and understand their needs and interests Gather feedback and identify opportunities through interaction with families Assist new families in integrating into the community Communicate upcoming activities to maximise participation Manage content for the internal UGC channel to Build the brand in social networks Ensure seamless information flow within the team Coordinate with the onboarding team to ensure a seamless handover during arrival Participate in pre-arrival webinars and orientation sessions Book services upon families' requests Partner with a photographer/videographer to capture moments for social media during opening times of new locations Shared metric: NPS, staying within the budget Fluent in English & Italian.
Background in Customer Service & Operations.