2024 - Booking Agent - Headoffice, Florence

Join Starhotels and become part of our Reservation Center as a
**Booking Agent** at our
**Headoffice**:
- _in
- _
**Florence**:
- . _
As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay.
Your responsibilities include:
- Mastering the art of efficient phone conversations.
- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
- Turning inquiries into successful contracted business deals.
- Identifying and pursuing promising sales leads with precision and enthusiasm.
- Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
- A passionate commitment to delivering exceptional customer experiences.
Exceed expectations revealing:
- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS.
- Excellent communication skills.
- Experience in the role.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
Embrace global diversity by speaking:
- Italian - fluently
- English - fluently
- Additional languages are a plus.
Unlock a world of benefits including:
- Exclusive discounted stays within the group.
- Discounts on local businesses.
- Ticket Restaurants for delightful dining.
- Performer Management Program.
Embrace growth with:
- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
Join us to shape your outstanding career!