? (15H Rimaste) Help Desk Support - Banking Sector

Adecco Credit & Banking is hiring for the Italian Branch of one of the world's leading financial institutions Help Desk Support - Banking Sector The role is for a Junior technology experienced in supporting End-users technology (preferably in the Banking sector or similar) The ideal candidate: - Good written and spoken English; - Team work oriented and able to provide assistance to a Senior colleague who will coach; - Microsoft certification in basic apps (word, excel, outlook) would preferrable; - Engages in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc.
; - Software and system fault diagnosis, analysis and fix; - Ownership of all user problems through to completion; - Proactively keeps customer updated with problem status at all times; - Identifying and reporting risk as appropriate in accordance with the guidelines provided; - Engaging with technology partners & vendors on a day to day basis.
Based in Milan, Ral to be defined, Fixed term contract 12 months.
Disponibilita oraria: Full Time