About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022). By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide. We are looking for an Enterprise Account Manager to join the Translated AM Enterprise Team at our HQ in Rome. As a member of the Enterprise Account Management team, your responsibilities will include: Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations.Developing strategic and strong relationships securing trust with business partners with a portfolio of major clients to maximize lifetime value and increased overall profitability.Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective.Partner with the sales team in onboarding new customers to ensure seamless transitions for every step of onboardingExpand the relationships with existing customers by continuously proposing solutions that meet and/or exceed their objectivesMaintaining a clear and open line of communication with the customers to ensure their satisfaction, and anticipate any problems that may arise.Ensuring profitability and success of accounts, driving to customer retention.Ensure the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPlay an integral part in generating new sales for current customers that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics General requirements Proven experience as enterprise/key account manager in localization and a track record of establishing, growing and developing targeted clients at the enterprise level.Past experience within the translation industry is preferred, knowledge of the industry is required.Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needsStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational skillsAbility in problem-solving and negotiationFluency in English and another language. Fluency in Italian is a plus.Excellent computer and web skillsWillingness to travel internationallyRequired Experience Bachelor's Degree in a business or related discipline is requiredMinimum of 5 years experience in a similar AM role within the translation & localization industries is preferred.Experience working with international teamsMust possess valid Passport for international travelHeadquarter Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups. Benefits and Perks GymSwimming PoolKickboxingWater aerobicsFitnessPilatesTable Tennis and Football tableKitchen and snacksBonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.Learn more about our company: https://translated.com/work-at-translated-onboarding Diversity statement At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential. Privacy Policy Privacy Policy
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